Returns & Exchanges
At NotebookTherapy, we want you to be completely in love with your stationery; if you are not satisfied, you can return your unused items within 30 days of delivery. We offer a simple return process to ensure your creative journey remains stress-free and inspiring.
Initiate Your Return
Contact our customer support team at hello@notebooktherapy.com with your order number and the reason for your return to receive a return authorization.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all journals, pens, and accessories are unused and in their original condition.
Ship It Back
Send your package to the return address provided by our team; we recommend using a trackable shipping service as we cannot be responsible for lost items.
Receive Your Refund
Once our warehouse inspects your returned items, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing